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Step three: Print a printer status report Press the Power button ( ) to turn on the product. Reconnect the power cord to the rear of the product. Make sure that the duplexer is firmly in place Insert the two pegs on the left side of the duplexer into the left side of the product, and then gently push the duplexer in.

Hold the duplexer in front of you, and then press both tabs on both sides of the duplexer to open it.įigure : Location of the tabs on the duplexerĬheck the paper feed rollers in the duplexer to make sure that they are clean, free of paper bits, and rotate freely.įigure : Check the rollers in the duplexerĬlean the rollers of the duplexer the same way you cleaned the rollers inside the product.Īllow the rollers of the duplexer to dry for 10 or 15 minutes. Step two: Clean the rollers in the duplexer Lightly dampen a clean, lint-free cotton swab, and then use it to clean the pick rollers.Īllow the rollers to dry for 10 or 15 minutes. Note:You might need to use a flashlight to illuminate the pick rollers. They are near the center of the product behind the paper feed rollers. Look inside the rear access area of the product to find the pick rollers. Apply a moderate amount of pressure to remove any dust or dirt buildup.įigure : Clean the rollers in the product Press the cloth against the rollers in the product, and then rotate them upwards with your fingers. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth. Push the right side of the duplexer to the left, and then pull out the duplexer. Turn the product so that you can access the rear side.ĭisconnect the power cord from the rear of the product. Press the Power button ( ) to turn off the product. Step one: Clean the rubber paper feed and pick rollersĪ clean, lint-free cloth, or any cloth that will not come apart or leave fibersĭistilled, filtered, or bottled water (tap water might damage the product) Then put back all the papers and adjust them properly using the paper guides. Wait until the warm-up period finishes and your printer is idle and silent before you proceed. The printer lights might flash, and the carriage might move. The printer might go through a warm-up period. (8) Turn on the printer, if it does not automatically turn on. (7) Reconnect the power cord to the rear of the printer. NOTE: HP recommends connecting the printer power cord directly to the wall outlet. (6) Plug the power cord back into the wall outlet.

(4) Unplug the power cord from the wall outlet. (3) With the printer turned on, disconnect the power cord from the rear of the printer.

(2) Wait until the printer is idle and silent before you continue.

(1) Turn the printer on, if it is not already on. I suggest you remove all the papers and perform a Printer Reset. I understand that the papers are not getting loaded properly in the Tray. This is a great place to get support, find answers and tips.